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Problem Note 43605: Web application unresponsive; server connection failure in log

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When a user logs on to the SAS® Risk Management for Banking or SAS® Risk Management for Insurance Web application, several SAS processes are spawned on the SAS server machine. However, those processes are not killed when the user logs off of these Web applications (either manually or by forced timeout). Instead, the processes accumulate.

This build-up of SAS processes can result in all of the following:

  • The Web application's performance suffers.
  • Analysis tasks fail immediately during job creation (without generating any task log).
  • The Web application becomes unresponsive. This generally results in a server connection failure error in the Web application server log.

As a workaround, restart the SAS server machine.



Operating System and Release Information

Product FamilyProductSystemProduct ReleaseSAS Release
ReportedFixed*ReportedFixed*
SAS SystemSAS Risk Management for BankingMicrosoft® Windows® for x643.13.119.3 TS1M0
Microsoft Windows Server 2003 Datacenter Edition3.13.119.3 TS1M0
Microsoft Windows Server 2003 Enterprise Edition3.13.119.3 TS1M0
Microsoft Windows Server 2003 Standard Edition3.13.119.3 TS1M0
Microsoft Windows Server 2003 for x643.13.119.3 TS1M0
Microsoft Windows Server 20083.13.119.3 TS1M0
Microsoft Windows Server 2008 for x643.13.119.3 TS1M0
Microsoft Windows XP Professional3.13.119.3 TS1M0
Windows 7 Enterprise 32 bit3.13.119.3 TS1M0
Windows 7 Enterprise x643.13.119.3 TS1M0
Windows 7 Home Premium 32 bit3.13.119.3 TS1M0
Windows 7 Home Premium x643.13.119.3 TS1M0
Windows 7 Professional 32 bit3.13.119.3 TS1M0
Windows 7 Professional x643.13.119.3 TS1M0
Windows 7 Ultimate 32 bit3.13.119.3 TS1M0
Windows 7 Ultimate x643.13.119.3 TS1M0
Windows Vista3.13.119.3 TS1M0
Windows Vista for x643.13.119.3 TS1M0
64-bit Enabled AIX3.13.119.3 TS1M0
64-bit Enabled HP-UX3.13.119.3 TS1M0
64-bit Enabled Solaris3.13.119.3 TS1M0
HP-UX IPF3.13.119.3 TS1M0
Linux3.13.119.3 TS1M0
Linux for x643.13.119.3 TS1M0
Solaris for x643.13.119.3 TS1M0
SAS SystemSAS Risk Management for InsuranceMicrosoft® Windows® for x642.12.1_M19.2 TS2M3
Microsoft Windows Server 2003 Datacenter Edition2.12.1_M19.2 TS2M3
Microsoft Windows Server 2003 Enterprise Edition2.12.1_M19.2 TS2M3
Microsoft Windows Server 2003 Standard Edition2.12.1_M19.2 TS2M3
Microsoft Windows Server 2003 for x642.12.1_M19.2 TS2M3
Microsoft Windows Server 20082.12.1_M19.2 TS2M3
Microsoft Windows Server 2008 for x642.12.1_M19.2 TS2M3
Microsoft Windows XP Professional2.12.1_M19.2 TS2M3
Windows 7 Enterprise 32 bit2.12.1_M19.2 TS2M3
Windows 7 Enterprise x642.12.1_M19.2 TS2M3
Windows 7 Home Premium 32 bit2.12.1_M19.2 TS2M3
Windows 7 Home Premium x642.12.1_M19.2 TS2M3
Windows 7 Professional 32 bit2.12.1_M19.2 TS2M3
Windows 7 Professional x642.12.1_M19.2 TS2M3
Windows 7 Ultimate 32 bit2.12.1_M19.2 TS2M3
Windows 7 Ultimate x642.12.1_M19.2 TS2M3
Windows Vista2.12.1_M19.2 TS2M3
Windows Vista for x642.12.1_M19.2 TS2M3
64-bit Enabled AIX2.12.1_M19.2 TS2M3
64-bit Enabled HP-UX2.12.1_M19.2 TS2M3
64-bit Enabled Solaris2.12.1_M19.2 TS2M3
HP-UX IPF2.12.1_M19.2 TS2M3
Linux2.12.1_M19.2 TS2M3
Linux for x642.12.1_M19.2 TS2M3
Solaris for x642.12.1_M19.2 TS2M3
* For software releases that are not yet generally available, the Fixed Release is the software release in which the problem is planned to be fixed.